Why your loyalty program is failing and how to fix it (Part 3)

Why your loyalty program is failing and how to fix it (Part 3)

By Gillian Jones, QikServe Welcome to the final installment of our short blog series on loyalty in the restaurant sector. In our last blogs, we uncovered five key areas for loyalty improvement, and today we want to round things off by covering the final five points to...
Technology offers critical lifeline in wake of minimum wage hikes

Technology offers critical lifeline in wake of minimum wage hikes

This year, some of the lowest paid workers (mostly in the retail and hospitality industries) will receive a basic pay rise on both sides of the Atlantic. In the US, wages are set to raise to $15/hour from a federal minimum of $7.25 and in the UK a national living wage...
EMV storm has Hospitality industry diving for cover

EMV storm has Hospitality industry diving for cover

An EMV storm is brewing in the US and has got many hospitality operators battening down the hatches. In short, EuroPay, MasterCard and Visa have clubbed together to set the standards for chip card payment. These new cards contain a chip that holds the account number...