10 things waiters hate dealing with

10 things waiters hate dealing with

Your wait staff really are the unsung heroes of the hospitality industry.  Often the focus of nefarious customer wrath, less than hygienic table manners and, shall we say, challenging working conditions, yet they’re the human face of your brand and, in most cases, aim...
Why your loyalty program is failing and how to fix it (Part 1)

Why your loyalty program is failing and how to fix it (Part 1)

Lackluster schemes and blind guessing at what customers want are killing loyalty program effectiveness for fast casual restaurant operators. So what’s the secret to conquering diner devotion? Over the course of the next three blogs, I’d like to lay bare the loyalty...
EMV storm has Hospitality industry diving for cover

EMV storm has Hospitality industry diving for cover

An EMV storm is brewing in the US and has got many hospitality operators battening down the hatches. In short, EuroPay, MasterCard and Visa have clubbed together to set the standards for chip card payment. These new cards contain a chip that holds the account number...