Mobile order, payment and loyalty roundup – Best of October 2016

Mobile order, payment and loyalty roundup – Best of October 2016

It’s been another busy month in the world of self-service ordering, payment, loyalty and guest experience, so here’s a round-up of some of the more noteworthy Hospitality stories: 97% of consumers agree technology improves the restaurant experience A survey of more...
Integrate to Innovate

Integrate to Innovate

5 ways poor integration is crippling your restaurant’s mobile potential Is your guest-facing technology plagued by silos of information, disparate databases and a spaghetti junction of separate systems that don’t talk to each other?  Are you failing to get the most...
Expert view: why data neglect is losing you customers

Expert view: why data neglect is losing you customers

Failing to uncover those crucial, profit-boosting insights from your customer data?  Here’s an expert to explain what’s going wrong. Data insight expert Steve Farquhar, Analysis Director, Aquila Insight, explains why Hospitality operators are failing to make the most...
Why your loyalty program is failing and how to fix it (Part 2)

Why your loyalty program is failing and how to fix it (Part 2)

In our initial blog, we introduced the idea that loyalty programs in the fast casual sector have fallen far behind the programs seen in other sectors and that mobile technology has the ability to change things for operators. Over the course of the next two blogs, we...
15 Important Hospitality mobile stats and why they matter

15 Important Hospitality mobile stats and why they matter

1.There will be 2.4Bn smartphone users by 2017 (Forrester)   That means there will be greater access to mobile phones than toilets and more people will have phones than electricity!  Why this matters: Prolific, global smartphone adoption matters because if you’re a...
Why your loyalty program is failing and how to fix it (Part 1)

Why your loyalty program is failing and how to fix it (Part 1)

Lackluster schemes and blind guessing at what customers want are killing loyalty program effectiveness for fast casual restaurant operators. So what’s the secret to conquering diner devotion? Over the course of the next three blogs, I’d like to lay bare the loyalty...