QikServe’s ‘The Waiter in Your Pocket’ app allows diners to simply check-in at their table in participating restaurants and begin ordering and paying for food and drinks straight away.
A simple improvement in process that can deliver serious revenue increases.
Ordering & Payment
Customised for your service model
QikServe’s ordering and payment capabilities can be configured to get the most out of your specific type of operations. Whether customers order and pay ahead and dine in or place an order with wait staff and pay directly from their device – it’s all possible through our customisable order and pay solution.
Configuration options include:
Order & Pay
Everything you need in a single transaction
Order & Pay is ideal when a customer wants to order ahead and pay in a single transaction but dine at the restaurant. The fully paid order is sent straight to the POS system so the only thing your customer needs to do is arrive and settle in at their table knowing their food and drink is already ordered and paid for.
Pay @ Table
Flexible and secure
Pay @ Table lets your customers pay when they want, how they want. Whether they want to pay via PayPal or pay with their credit or debit card, our payment gateways allows them to do it all. The QikServe platform uses numerous payment gateways to issue transactions via your merchant payment processor. If your guest decides to pay using their phone, a notification is sent directly back to the POS system to alert staff so they can close and reset the table.
We make sure security is a priority by conforming to PCI-DSS requirements for payment card processing, implementing encrypted communications and strictly adhering to best practice security techniques within the data centre.
The ultimate in order convenience
Open Order gives your customers the ultimate power and control, not just payment, not just ordering but whatever the customer wants.
Rather than your staff returning multiple times to a table when members of a group arrive at different times, customers can place additional food and drink orders for latecomers and it’s automatically added to the check. If someone in the group needs to leave before the end of the dinner, they can simply use the QikServe app, check into the table and pay for the items relevant to them.
Save valuable time for your guests
Let’s face it, with everyone’s hectic lifestyle, who couldn’t do with an extra few minutes in their day? Save valuable time for your customers by providing them with a convenient means of ordering and paying for exactly what they want ahead of time. Once a customer has placed their order using their mobile, it is sent straight to the kitchen where it is prepared. All your customer needs to do is pick up their food or, if dining in, settle in at their table. Order Ahead helps you streamline your operations and lets your guests avoid any unnecessary wait-time allowing them to start enjoying their meal faster.
Drive loyalty with personalized rewards
QikServe Engage is a powerful tool that analyses customer data captured during the ordering process and delivering insights which you can use to create campaigns and offers both in and out of your venues that’ll keep your customers wanting more.
Increase loyalty, frequency and value with Engage:
Open a valuable 2-way communication channel between you and your customers. Automatically capture behaviour and buying patterns with every visit.
Really get to know your customers with a database that automatically collects data with each visit. Answer questions such as who are my highest value and most loyal customers?
Highly relevant and targeted offers can be created and personalized for the individual customer and automatically displayed at the right time within the app.
Collection stamps and plastic cards are a thing of the past. Now loyalty scores are credited by using the app and rewards can be personalized. You can even generate a new income stream by getting suppiiers to sponsor specific items.
Engage also includes an effective social tool for your staff and guests.
This integrated social media functionality lets you amplify brand exposure through your customers’ word-of-mouth as well as capture valuable customer feedback to help improve operations and service.
A recent study of 1,000 transactions from QikServe customers showed an uplift in spend per head of between 50 and 70%.
Upsell is built into QikServe, with prompts coming at the right time throughout the ordering process. It takes the onus off serving teams – they love it because they can concentrate on delivering good service. More importantly, customers love it because it takes the pressure out of ordering, especially when they’re short of time, or it’s busy and they just want to get a table.
QikServe supports virtually any service model from takeaway and quick service to high end. The system is flexible enough to combine wait-staff ordering and payment with customer ordering and payment through the app – all updating a single check in the POS.
You can use just one aspect of the platform, such as allowing guests to pay their bill at the end of meal, or combine ordering and payment elements to suit different models and mixed service estates.
QikServe is partnered with Oracle’s MICROS Platform providing seamless integration with their POS system. We connect to non-MICROS POS using POS Adaptors that implement the specific API and communications requirements of your particular POS system.
Mobile management made easy
QikServe Control is a web-based application that puts the power in your hands letting you manage all aspects of the QikServe solution. Configure restaurants and tables, edit menus, create QR codes, generate reports, and much more through one user-friendly interface.
Using the web-based QikServe Control Content Management System, you can define the customer journey and available features. This can include check-in, service model, ordering, payment, social media, marketing & loyalty and more.
Configurable features include:
POS integration. Connection to the relevant location and POS.
Payment options. Options include PayPal and credit/debit card. The operator’s existing payment processor and merchant account can be configured to receive payments.
Branding – upload your branding and colour schemes for display within the app.
Menu – including product images, descriptions and upsell options
Social media integration – Facebook and Twitter can be used to capture customer feedback.