QikServe’s ‘The Waiter in Your Pocket’ app allows diners to simply check-in at their table in participating restaurants and begin ordering and paying for food and drinks straight away. A simple improvement in process that can deliver serious revenue increases and encourage loyalty.
Our patented solution has configurable order and payment options flexible enough to meet the needs of any service model. Automatic data capture ensures you are equipped with detailed consumer insights for improved loyalty and highly targeted campaigning. We also make sure your fully branded mobile application is easily managed with an intuitive, web-based management console.
Ordering & Payment
Customised for your service model
QikServe’s ordering and payment capabilities can be configured to get the most out of your specific type of operations. Whether customers order and pay ahead and dine in or place an order with wait staff and pay directly from their device – it’s all possible through our customisable order and pay solution.
Configuration options include:
Drive loyalty with personalized rewards QikServe Engage is a powerful tool that analyses customer data captured during the ordering process and delivering insights which you can use to create campaigns and offers both in and out of your venues that’ll keep your customers wanting more. Increase loyalty, frequency and value with Engage:
CONNECT Open a valuable 2-way communication channel between you and your customers. Automatically capture behaviour and buying patterns with every visit.
LOYALTY Collection stamps and plastic cards are a thing of the past. Now loyalty scores are credited by using the app and rewards can be personalized. You can even generate a new income stream by getting suppliers to sponsor specific items.
Engage also includes an effective social tool for your staff and guests. This integrated social media functionality lets you amplify brand exposure through your customers’ word-of-mouth as well as capture valuable customer feedback to help improve operations and service.
Mobile management made easy QikServe Control is a web-based application that puts the power in your hands letting you manage all aspects of the QikServe solution. Configure restaurants and tables, edit menus, create QR codes, generate reports, and much more through one user-friendly interface. Using the web-based QikServe Control Content Management System, you can define the customer journey and available features. This can include check-in, service model, ordering, payment, social media, marketing & loyalty and more. Configurable features include:
POS integration. Connection to the relevant location and POS.
Payment options. Options include PayPal and credit/debit card. The operator’s existing payment processor and merchant account can be configured to receive payments.
Branding – upload your branding and colour schemes for display within the app.
Menu – including product images, descriptions and upsell options
Social media integration – Facebook and Twitter can be used to capture customer feedback.